Operational Services

We provide full turn-key management services for both newly-built and existing marinas. With a new development, we cover the commissioning phase, including warranties and snagging issues, and establish exacting operational standards. For up-and-running facilities, we can perform an operational audit to identify areas for improvement.

Human resources
The marina's General Manager is a key appointment, and our international HR and operations teams have first rate contacts to identify the right person for the job. We also run training courses for all levels of marina staff, to ensure best practice is shared and universally high service standards are maintained.

Systems and procedures
Our established operating procedures have been codified in the Camper & Nicholsons Marina Manual. Safety and security are top priorities, and these and other management duties are underpinned by a robust IT infrastructure.

Business management
Accurate reporting and analysis are required for the efficient and profitable operation of any marina. Performance is measured against targets laid down in the business plan, and tariffs and occupancy forecasts are reviewed to maintain the optimum balance between market demand and shareholder return.

Operational audits
For marinas that are already operational under a client’s management team, we can perform an audit to identify potential improvements in occupancy, profitability or asset value. This would typically cover: the state and upkeep of the facility; staffing levels; finance and administrative practices; safety and security measures; sales and marketing programmes; third-party contracts.